New Arrivals

Return Policy

Twinkle Diamonds endeavours to provide you with the Finest Cut, Colour, Clarity & Carat Weight GIA Certified Diamonds & Jewellery.

Money Back or Replacement Guarantee

All our diamonds and diamond jewellery should meet your expectations. If it does not; we then offer you a 14 days’ replacement or money back guarantee. We will accept, replace or credit the original payment.

The item returned will be verified and checked for damage, alteration, tampering, wear and tear marks and whether it has been subject to any other inappropriate activity. All return must be accompanied by their original documents and invoice.

This policy applies to diamonds and diamond jewellery that has not been physically seen by the customer before purchase.

Money Back or Replacement Guarantee on Custom Made Engagement Ring and Diamond

All our custom diamond jewellery should meet your expectations. If it does not; we then offer you 14 days’ replacement or money back guarantee. We will accept, replace or credit the original payment.

The item returned will be verified and checked for damage, alteration, tampering, wear and tear marks and whether it has been subject to any other inappropriate activity. All return must be accompanied by their original documents and invoice.

This policy applies to custom-made diamond jewellery that have not been physically seen by the Customer before purchase.

Lifetime Upgrade Policy

This policy applies to all Round Brilliant Cut and Princess Cut diamonds that are sold by us which are graded as Ideal, Excellent or Very Good Cut. The customer may, at any time during their lifetime, request us for upgrade the diamond. The buyback price offered must be 20% less than the original purchase price. The upgraded diamond must cost at least 20% more not including GST.

Warranties, Lifetime Care and Complimentary Service

We guarantee the quality and workmanship of our jewellery products. In the event of a defect, please return the item to us so that we may assess. Should we determine that the defect occurred during manufacturing, we will gladly repair or replace the item for you at no extra cost. If it has been determined that damage has occurred due to wear and tear, we will repair the item at cost. We provide free lifetime wash and clean service, one complementary re-size within 30 days of purchase of your rings, we will polish and rhodium dip jewellery for a minimum fee.