We are committed to making your entire experience a pleasant one, from shopping to shipping.
Insured secured fast, and free shipping on every order.
Every jewellery comes in our signature Twinkle Diamonds box.
Shipping is handled by Australia Post.
Tracking your Order
Once your order has shipped, you will receive a confirmation email that includes Australia Post tracking information.
Signature Required Delivery
Please decide for someone to be at the shipping destination
Our commitment to you does not end at delivery. We offer the following services to make
your return experience as pleasant as possible
Our diamonds engagement ring, wedding ring, and diamond jewellery should meet your expectations. If it does not, we then offer you 30 days' replacement or money back guarantee.
We will accept, replace, or credit the original payment. The item returned will be verified and checked for damage, alteration, tampering, wear, and tear marks, whether it has been subject to any other inappropriate activity. All return must be accompanied by their original documents and invoice.
This policy applies to diamonds and diamond jewellery that have not been physically seen by the customer before purchase.
We accept Visa, Mastercard and American Express.
Simply enter your credit card information at checkout.
Once payment is approved, your order will be on its way.
Payments are secure, free of processing fees, and you can even pay via
Your jewellery can be shipped once your transfer confirmation is completed.
Paying via wire transfer may be necessary for Online purchases.
Lifetime manufacturer warranty
We stand behind our products and warrant that all jewellery will be free from manufacturing defects for the life of the products.
If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available.
Complimentary cleaning and inspection services on diamond rings
We recommend having your diamond ring cleaned and inspected every six months or if it undergoes any potential trauma.
Inspections may help prevent the loss of a stone and extend the life of your jewellery. This cleaning and inspection service is free.
The customer only pays for shipping and Twinkle Diamonds pays for return shipping.
Repairs to your ring mounting can also be done at this time at cost.